HB 882 -- Human Voice Contact Act

Sponsor:  Page

This bill establishes the Human Voice Contact Act which requires
state agencies that use automated answering equipment for
incoming calls other than the General Assembly, the courts, the
Governor's office, and political subdivisions to provide callers
with an option to speak to a live operator if calling during
regular business hours.  Field offices, emergency hotlines,
general information services, and touch tone customer service
systems that allow customers to complete various transactions
over the phone will be exempt from the provisions of the bill.

Missouri House of Representatives
94th General Assembly, 1st Regular Session
Last Updated July 25, 2007 at 11:20 am